Heat Pump Hot Water Install Pack
State-rebate-aware heat pump HWS install workflow
Key takeaways
4- Heat-pump hot-water install workflow with state rebate handling
- Commissioning checklist and customer handover pack
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- Captures the rebate paperwork fields at install time, you lodge them yourself
- Built for the electrification wave
About this app
Heat pump hot water swap-outs carry stacked state rebates, and the paperwork is where the money gets lost. This pack covers the full workflow: site assessment (existing HWS type, hot-water load, outdoor unit location, condensate drain run, electrical headroom on the board), state-specific rebate eligibility checks (Victorian Energy Upgrades VEU + Solar Victoria Hot Water rebate, NSW Peak Demand Reduction Scheme PDRS, SA Retailer Energy Productivity Scheme REPS + Home Energy Equipment HEER, federal STC for hot water systems), the rebate paperwork fields captured at install time so you can copy them into whichever processor the scheme uses, a commissioning checklist (temperature setpoint, anti-Legionella cycle, anti-freeze setting in cold-climate zones), and the customer handover pack with warranty registration. Print your electrical licence on every CoC.
How it works
- 1
Site assessment on mobile, outdoor unit clearance, electrical headroom
- 2
Eligibility checker shows which rebates stack for the customer's postcode
- 3
Quote with rebate-net price, customer-paying line, and net-to-you
- 4
Commissioning done and the rebate fields captured before you leave site, you lodge with the scheme yourself
Who it's for
- Sparkies replacing gas storage HWS with electric heat pump
- End-of-life electric storage swap-outs claiming state rebates
- Strata / body-corp hot-water upgrades across multiple units
Features included
- Site assessment worksheet (load, outdoor location, condensate)
- State rebate eligibility checker (VIC / NSW / SA)
- Federal STC calculation for HWS
- Rebate paperwork fields captured at install time, ready to copy across
- Commissioning checklist (setpoint, anti-Legionella, anti-freeze)
- Customer handover + warranty registration
14-day free trial included
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Related apps
Often installed alongside Heat Pump Hot Water Install Pack.
About OneBookPlus apps
How Heat Pump Hot Water Install Pack fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Heat Pump Hot Water Install Pack reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Heat Pump Hot Water Install Pack appears as a single line on the same OneBookPlus invoice as your plan, so you don't end up reconciling separate vendor charges across three or four different SaaS subscriptions. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Heat Pump Hot Water Install Pack and the OneBookPlus app marketplace.
Which state rebates does the eligibility checker know about?
Victorian Energy Upgrades (VEU) / Solar Victoria Hot Water rebate, NSW Peak Demand Reduction Scheme (PDRS), SA Retailer Energy Productivity Scheme (REPS) and Home Energy Equipment (HEER), QLD Climate Smart Cashback (where active), plus federal Small-scale Technology Certificates (STCs) for HWS. The checker uses customer postcode + existing-unit fuel type to filter eligible programs and stacking rules.
Does it lodge my rebate paperwork for me?
No. The pack captures the fields rebate paperwork always asks for, postcode, existing unit details, new unit model and serial, and your accreditation number, so you can copy them into whichever processor the customer's scheme uses. We do not submit anything on your behalf, and we are not connected to any rebate processor.
What commissioning steps does the checklist cover?
Temperature setpoint (60°C minimum AS/NZS 3500.4), anti-Legionella weekly cycle activation, anti-freeze setting for sub-5°C climate zones, condensate drain flow test, electrical isolator confirmation, customer walkthrough of the controller, and warranty registration with the manufacturer.
Can I quote both customer-pays and rebate-net prices?
Yes. The quote builder shows three lines: gross install price, rebate value (claimed by you on the customer's behalf), and net customer-payable. Customers always see exactly what they pay and what you handle. Net-to-you summary on the back of the quote (operator-only view).
Does the cert cover the electrical work for an existing-circuit swap?
Yes, when the swap reuses the existing dedicated HWS circuit (no new circuit needed), the CoC captures circuit ID, RCD trip-time on the existing protection, polarity test, and earth continuity. If the new unit's nameplate amps exceed the existing circuit, the form prompts for a circuit upgrade quote.
Do I need an ARC licence to install heat pump hot water systems?
It depends on the unit. Factory-sealed monobloc heat pumps (single self-contained outdoor unit, refrigerant circuit pre-charged and hermetically sealed) can be installed by a licensed electrician + plumber team, no ARC licence required, since the refrigerant circuit is never broken. Split-system heat pumps where you connect refrigerant lines on-site need an ARC-licensed Refrigerant Handling Licence (the same ARC AU02 licence required for split-system AC work), book in an ARC tech for that portion of the job. The pack flags the unit type at quote time so you know whether to pair with an ARC contractor.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Heat Pump Hot Water Install Pack is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
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Reviewed by Bishal Shrestha
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