OneBookPlus vs ShiftCare
More than just care management

It depends on how much of the business you want in one system. ShiftCare is a focused, Australian-built platform for rostering and NDIS claiming, and it's well-worn at that job by a large base of agencies. OneBookPlus covers the same rostering and claiming ground and adds the business layer around it: invoicing, accounting and P&L, an online booking website, a quality standards dashboard, and digital forms. If your whole operating problem is getting the right carer to the right participant and claiming it correctly, ShiftCare's focus is a fair answer. If you're running ShiftCare plus Xero or MYOB and want one system instead of two, that's the case for moving.

The models differ more than the numbers do. ShiftCare charges per user per month, so the bill climbs every time you onboard a carer or coordinator, and their pricing page is the place to check the current rate for your team size. OneBookPlus is plan-based: $0/month Free (10 invoices and 5 quotes a month, 250 contacts), $29 Starter, $49 Plus, $69 Growth, and what it bands is logins, one on Free, three on Starter, five on Plus and ten on Growth, with no per-seat charge below the cap, so putting the roster on the carer app doesn't change what you pay. The other half is scope: ShiftCare agencies generally add Xero or MYOB for accounting and BAS, where OneBookPlus includes invoicing, accounting, family portal, booking website and quality dashboard in the plan.

ShiftCare is care-management software, rostering, NDIS claiming, care notes, and basic invoicing, but it does not include double-entry accounting, a profit and loss report, bank reconciliation, or BAS preparation. That's why most ShiftCare agencies run Xero or MYOB alongside it. OneBookPlus builds accounting into the same platform: every NDIS or HCP service you deliver flows from the roster into a GST-compliant invoice, then into your P&L and a quarterly BAS-ready summary (G1, 1A, 1B) with no second subscription and no CSV exports between systems.

Yes. OneBookPlus includes full rostering and scheduling with SCHADS Award interpretation, conflict detection, mobile notifications, and travel time tracking. Carers get a mobile app to view shifts, accept or decline, log care notes, and complete digital forms. The difference is that OneBookPlus also handles your invoicing, accounting, and business operations, so you don't need ShiftCare plus three other tools.

Absolutely. This is the most common switch we see. Agencies using ShiftCare for rostering and NDIS claiming plus Xero for invoicing and accounting can consolidate everything into OneBookPlus. You get NDIS claiming, rostering, care notes, GST-compliant invoicing, and full accounting with P&L reports and BAS summaries, all connected in one platform so data flows automatically between care delivery and billing.

The agencies that move are usually already paying for ShiftCare plus Xero or MYOB and want a complete business platform, not just care management software. While ShiftCare focuses on rostering and NDIS claiming, OneBookPlus adds full accounting, an online booking website, a quality standards dashboard, digital forms, and DVA billing, all in one app with transparent pricing and no per-seat charge below each plan's login cap (1 / 3 / 5 / 10 by tier). Agencies whose whole operating problem is rostering and NDIS claiming have less to gain: ShiftCare's Australian track record in NDIS rostering and claiming is genuine, coordinators who already know its carer app carry that fluency, and if your accountant is happy owning the books in Xero, the case to move is weaker.