Field service management software for Australian service businesses

Field service management software runs the work that happens away from the office: which technician is going where, in what order, with what information, and what has to happen after the visit. It covers dispatch and the day's run sheets, recurring service schedules, the mobile view your crew works from on site, and the invoice raised from completed work. OneBookPlus covers that whole chain in one system, and because the invoicing, contacts and accounting live in the same database, a completed visit updates the customer's history and your GST position at the same time.

A calendar tells you when. Field service work also needs who, where and what happens next. OneBookPlus adds a dispatch board with each team member's day in its own column and an unassigned lane for new work, on-the-way and arrived timestamps as the crew checks in, per-person daily run sheets, and batch tools that fix a whole day at once when the weather or a sick day breaks the plan. On the Australian side it applies 10% GST to every invoice, stamps your ABN on the tax invoice, and rolls GST collected and GST paid into a BAS-ready quarterly summary, so you are not exporting to a second product to work out what you owe.

Yes. The dispatch board is trade-agnostic: each person gets a column, new work sits in an unassigned lane, and you drag jobs onto whoever has capacity. Reassigning is a drag between columns. If someone calls in sick, batch reassign moves their whole day to a teammate in one action, and batch reschedule shifts a rained-out day in one go. Mixed crews work the same way, so a business running both maintenance plumbers and after-hours locksmiths dispatches from one screen rather than two systems.

Set a job to repeat weekly, fortnightly or monthly and each visit is raised from that schedule ahead of time, ready to drop onto whoever has capacity, and the round stops after a set number of runs when the agreement ends. That is what fills the quiet months: quarterly air-conditioning services, monthly test-and-tag rounds, weekly cleaning rounds and pool servicing are standing work already on the board, instead of work that waits for a customer to ring.

Yes. Every plan carries a booking page, one page on Free and more on the paid plans, and a booking made there lands on the same dispatch board as work the office took over the phone, so there is no second diary to reconcile at the end of the day. It suits scheduled and maintenance work rather than emergencies, because a burst pipe still rings you. Two habits make it work in practice: publish only the windows you are genuinely willing to have filled, and leave enough of the day unbooked to absorb the callouts that arrive anyway.

Less than an enterprise rollout and more than nothing. The order that works is to put this week's jobs on the board first and let the board and the group chat run side by side for a few days, then bring your contacts across, then set up the recurring rounds you currently carry in your head. Nothing has to move in one weekend and there is no implementation project to book. The Free plan does not cap jobs, so you can put a full week of work on the board before deciding anything. What it does cap is invoicing at 10 invoices a month, and repeating rounds at one active recurring schedule, so a book of standing maintenance rounds is the point where a crew moves to a paid plan. That is a $29 a month decision rather than a re-platforming, and a round you have already set up can always be extended, rescheduled or cancelled on any plan.

Yes, and you can start without paying. The OneBookPlus Free plan includes the scheduling calendar, the dispatch board, the booking page and CRM at $0 per month, with no cap on jobs or bookings, plus 10 invoices and 5 quotes a month and one active repeating schedule. Paid plans start at $29 per month, lift the invoice and quote limits, and make repeating schedules unlimited. That matters in this category because the established field service suites are quote-only and built for fleets: AroFlo publishes no price at all, aroflo.com/pricing carries a Request Pricing form and a demo request and no dollar figure anywhere, and simPRO is custom-quoted through its sales team with no published figure either. Both also carry an implementation project. Both were last checked on 2 August 2026. We do not publish an estimate of what either would charge you, because only their quote can answer that.

There is a native OneBookPlus iOS app for iPhone and iPad, and the web app runs in any mobile browser on Android. Used as a field service management app it gives each tech today's jobs, the job detail behind each one, a GST invoice raised on site with your ABN applied, and receipt capture so the expense is logged before the docket hits the glovebox. We do not yet ship a native Android app, so if that is a hard requirement, compare carefully before switching.

It depends whether you are buying per user or per business. AroFlo is quote only: aroflo.com/pricing publishes no figure of any kind, just a Request Pricing form and a demo request. simPRO is quote only too, custom-priced through its sales team. We could give you our guess at either, but a guess with a vendor's name on it reads like their price, so we do not publish one; ask them for a quote and put the real number beside ours. ServiceM8 does publish, and prices per job volume rather than per user: $29 to $349 per month across its tiers, from 50 jobs to about 1,500, all tiers unlimited users. Competitor prices checked 2 August 2026. OneBookPlus is priced per business: Free, then $29, $49 or $69 per month, with no per-job caps on any plan and no separate accounting subscription.

Yes, in the same account. Turn a completed job into a tax invoice in one click, or batch-invoice a whole day of finished work, with 10% GST calculated and your ABN on the document. Payment links and automated reminders chase the money, and the Finance module rolls GST collected, GST paid and net GST payable into a BAS-ready quarterly summary. The enterprise field service suites hand this part off: AroFlo, ServiceM8 and simPRO all still expect you to run Xero or MYOB alongside them.

AroFlo is genuinely deep on job costing, asset management and complex workflow rules, and it is built for Australian fleets of roughly 20 technicians and up. Its pricing is quote only, so the figure that matters is the one AroFlo quotes you and not one we invent, and it still needs Xero or MYOB behind it for the books. Checked 2 August 2026. OneBookPlus is aimed at the smaller end: one price per business rather than per seat, no implementation project, and accounting, GST and BAS built in. If you run a large fleet with complex costing, AroFlo may still be the better fit, and the full side-by-side detail is on the OneBookPlus versus AroFlo comparison.