Locksmith scheduling software for jobs, dispatch and invoicing

ServiceM8 and Tradify are both capable field-service apps with longer track records and bigger add-on marketplaces, and if you only want job management they are worth a look. The difference is coverage: both leave accounting to Xero or MYOB and a booking page to Wix or Calendly, so the real monthly cost is the whole stack. OneBookPlus combines quotes, lockout and callout management, mobile scheduling, on-site payments, GST/BAS-ready invoicing and a free booking page in a single platform from $0/month. When you compare, put the all-in monthly cost of each stack side by side, not just the job-app line item.

Yes. OneBookPlus is a genuine ServiceM8 and Tradify alternative for Australian locksmiths. Both are well-established field-service apps, but they meter job allowances and still need Xero for accounting and a separate tool for your website and email marketing. OneBookPlus bundles job management, quotes, GST invoicing, accounting, CRM and a booking page together, with a free plan to start on. We're upfront that ServiceM8 and Tradify have a longer track record and bigger add-on marketplaces; our advantage is one all-in-one subscription with no per-job metering.

Yes, our free plan includes job management with no cap on jobs, plus quotes, invoices and a small client list, which is ideal for a sole-trader mobile locksmith just getting started. Upgrade anytime as your locksmith business grows and you need unlimited invoices and quotes, extra team members and accounting.

Every invoice automatically calculates 10% GST and displays your ABN, and meets ATO requirements for a valid tax invoice. At BAS time, export a GST summary in one click to hand to your accountant or lodge yourself.

Yes. Log emergency lockout callouts with priority flags, capture the job and access details on arrival, and invoice immediately, including an after-hours rate. The customer settles the invoice on their own phone through the Pay Now link before you've packed up.

Absolutely. Create detailed quotes for any locksmith work, lockouts, rekeys, lock supply and fit, restricted-key and master-key suites, safe servicing, and access-control or electronic-lock installs. Itemise labour, hardware and callout fees separately, and keep key and credential history against each site.

Locksmith and security-related work is regulated at the state and territory level, and several jurisdictions require a security licence to carry out particular security-installation activities, the exact requirement depends on the work and where you operate, so check with your relevant state regulator (for example NSW Police Security Licensing & Enforcement Directorate, Victoria Police Licensing & Regulation Division, or your state's equivalent fair-trading or police licensing body). OneBookPlus is business software for quoting, jobs, payments and invoicing: you can record your licence and ABN details so they appear on your quotes and invoices, but it does not issue, verify or renew any licence, keeping current licensing is your responsibility. This is general information, not legal advice.

Two options inside OneBookPlus. Your free branded booking page takes lockout and callout bookings around the clock, so a customer can book while you sleep and the job lands in your dashboard flagged urgent. For callers who want to speak to someone, the OneBookPlus AI Receptionist add-on answers every call and text 24/7, books the job straight into your calendar, captures the caller's details and job address, sends an SMS confirmation, and can hand the live call over to you whenever you want to jump in. It comes with a free Australian number and a flat monthly fee, so the 2am lockout doesn't ring out to the next locksmith on Google.

A typical locksmith software stack is a field-service app, a separate accounting subscription, and then a CRM and a website or booking tool on top. The three are priced differently, which is what makes them hard to compare: ServiceM8's Australian tiers go by job volume from $29/mo, Tradify bills per user from $48 per user per month ex GST, and Xero's published plans run $37 to $500 a month. A one-van locksmith on the entry tier of a job app plus the entry tier of Xero is already at about $66 a month before a booking page exists. OneBookPlus bundles job management, quotes, GST invoicing, accounting, CRM and a booking page into one subscription: $0 a month on Free, $29/mo on Starter, or $69/mo on Growth. Compare the all-in monthly cost of the whole stack, not just the job-app line item.

Yes. Every OneBookPlus account includes a branded booking page (on the Free plan too) where customers can book lockouts, rekeys and other services 24/7, with your prices shown up front. Emergency bookings land in your dashboard tagged urgent so you see them first thing, and standard jobs drop straight into your week view ready to assign and dispatch.

Half a locksmith's week is booked and half of it arrives by phone, so the schedule has to survive being rewritten twice a day. Four things do the work. The calendar runs in day, week or month view at 15-minute precision with priority markers, so booked rekeys and installs hold a real time slot. The dispatch board gives each locksmith a column and lets you drag work between them when the shape of the day changes. Conflict detection warns you before the same person is double-booked across a booking and a job. And the next-available finder surfaces the earliest genuine gap, so you can tell a caller how soon someone can get there without putting them on hold. Once a locksmith is on the way, the free Live Customer Tracker sends the customer a tokenised link with an ETA countdown that refreshes every 30 seconds, and alerts the dispatcher if the run is 15 minutes or more past the promise. It shows an ETA, not a live map of the van.

Yes. Mobile work runs as jobs on the calendar and the dispatch board, invoiced at the doorstep. The counter runs on the basic point-of-sale and sales register included on every plan, Free included, with barcode scanning from Starter, so cut keys, padlocks and hardware sold over the counter are recorded as sales at the time rather than reconstructed at the end of the week. Because both sit in the same account they share one ledger: the day's counter takings and the day's job invoices produce a single BAS-ready GST position, with full accounting from Starter at $29/mo. One boundary worth being clear about: the $39/mo Point of Sale app in the marketplace is the full hospitality upgrade, dine-in and table-service orders with split bills, and a locksmith counter has no use for it.

Yes. Quote the job, invoice a deposit up front, and invoice the balance on completion. That is the usual shape for lock supply-and-fit and access-control installs, where hardware is ordered before the work starts: the deposit invoice carries GST and your ABN like any other, and the balance invoice goes out the day the job finishes. If a customer sits on the balance, automated payment reminders chase it so you don't have to.

Common practice is to record the customer's authority to order the work and sight ID before cutting restricted keys or altering a master-key suite, and to keep that record with the job. In OneBookPlus you attach the signed authority and the ID sign-off to the job, and the keying history stays on the property record, so the next request against that system starts from the file rather than from memory. Requirements vary between restricted-key systems and manufacturers, so follow the issuing locksmith's or manufacturer's authorisation rules. This is general information, not legal advice.

Itemise it. An after-hours callout sits on the invoice as its own line next to labour and hardware, so the customer can see what the 2am attendance cost against what the rekey cost, and GST is calculated across the lot automatically. Setting the after-hours rate is your pricing decision; OneBookPlus makes it a line item you add in a tap rather than a number scribbled on a card at the door.