Osteopathy practice software that keeps your treatment tables full

An osteopathy practice runs on a rhythm: patients book, you assess, you treat hands-on, you advise on movement and self-management, you invoice, and, for a course of care, you bring them back to complete their plan and then onto maintenance reviews. OneBookPlus supports every stage of that rhythm, from the first online booking through to the recall reminder that keeps a patient on track rather than dropping off mid-plan and re-presenting later with a flare-up.

Patient booking and intake

Patients find your clinic through Google, your website, or a GP referral and book directly through your branded online booking page. They select from your defined appointment types, initial consultation, standard or extended treatment, dry needling, or an infant/paediatric consult, and choose an available time slot in real time. New patients complete a digital intake form capturing contact details, presenting complaint, relevant medical history and any red-flag screening, referring practitioner, and health-fund details. This appears in their patient record before they walk through the door, so you can review the case before the consultation rather than spending the first ten minutes on paperwork. Returning patients skip the intake and book their next visit in under thirty seconds. The online booking feature overview covers how availability, buffers and appointment types are configured.

Treatment notes and records

During each appointment you record structured treatment notes against the patient's record, presenting complaint, postural and movement assessment, palpation and orthopaedic findings, techniques applied, response to treatment, home-exercise and self-management advice, and the plan for next time. Templates speed up documentation while keeping your notes thorough and consistent. For multi-session treatment plans, each appointment's notes link to the overarching plan with goals and review intervals, and if another osteopath in your clinic sees the patient, they have full context from previous visits, no verbal handovers. Treatment notes are timestamped and stored securely against each patient record, supporting your AHPRA documentation obligations and the 7-year health-record retention requirement, and providing evidence of the care pathway if ever queried by an insurer or referrer.

Recalls and treatment-plan retention

Most osteopathic care is a defined course of treatment followed by periodic maintenance reviews, and patients who drop off mid-plan are the ones who re-present months later with the same complaint. The recall system is built for exactly this. Set a recall interval against each patient, and when they're due, OneBookPlus sends an automated SMS and email recall with a direct link to your booking page. The recall dashboard shows your clinic's rebooking compliance rate and highlights patients who have slipped off their plan, so reception can follow up proactively. For a clinic, consistent recalls are one of the biggest levers on table utilisation and predictable revenue, and automating them frees reception from the phone. The same recall tooling runs the review cycles described on our physiotherapy practice software page and the six-to-twelve-week cycles used by podiatry clinics.

Invoicing, HICAPS and Medicare CDM

At the end of each appointment, OneBookPlus generates an invoice with your ABN and provider number. Osteopathy consultations provided by an AHPRA-registered osteopath are generally GST-free as recognised health services, while any products you sell, supports, braces, pillows, exercise bands, are GST-taxable, and OneBookPlus handles these mixed invoices correctly, line by line, so your BAS is right without manual sorting. Record each invoice against the correct payer, private fee, HICAPS health-fund extras rebate, Medicare CDM/EPC care-plan session, DVA, WorkCover or CTP, so your revenue reporting breaks down by payer type. For eligible patients on a GP Management Plan, the system tracks which of their up-to-five funded allied-health sessions per calendar year have been used. HICAPS terminal claiming and Medicare submission still run through your HICAPS and Medicare facilities; OneBookPlus keeps the booking, treatment-note, invoicing and accounting record aligned with those claims so nothing falls through the cracks.

Mixed invoices: a GST-free consult and the brace you sold with it

The GST split is the part of osteopathy billing that most often goes wrong in a spreadsheet. A consultation delivered by an AHPRA-registered osteopath is generally GST-free as a recognised health service, but the pillow, brace, exercise band or support you hand the patient on the way out is a retail sale and generally carries GST. Put both on the same invoice and you have a mixed supply, where one line is GST-free and the next is taxable at 10%. OneBookPlus applies the treatment per line rather than per invoice, so the totals, the tax summary and the BAS figures separate themselves without anyone re-sorting receipts at quarter end. If you want to sanity-check a product line before you set its price, the GST calculator works the 10% both ways, and the glossary entry on GST-free versus input-taxed sales explains why the two are not the same thing. This is general information rather than tax advice, so confirm your own treatment with your accountant or the ATO.

What the payer mix tells you at the end of the quarter

Two osteopathy clinics can bill the same amount and run completely differently, because one is mostly private fee patients paying at the desk and the other is carrying insurer and scheme work that settles weeks later. Recording the payer on every invoice, private fee, health-fund extras rebate, a Medicare CDM session, DVA, WorkCover or CTP, turns that difference into something you can see rather than something you feel in the bank balance. The payer breakdown shows where the revenue is coming from, and the aged-receivables view shows which of it is still outstanding, which is the number that decides whether you can afford another treatment room. Insurer and scheme work also tends to carry its own paperwork and approval limits, so knowing what share of your week it represents is worth more than a headline revenue figure. The bookkeeping software overview covers how those figures roll into your BAS summary, and our comparison with Cliniko sets out honestly where a dedicated clinical system still does more than we do.

Reputation and practice growth

Growing an osteopathy practice comes down to keeping the patients you have on their treatment plan and attracting new ones, often via GP referrals and online search. OneBookPlus supports both. After an appointment, automatically request a Google review from satisfied patients, building the online reputation that wins the next person searching "osteopath near me." Referral source tracking shows which GPs and specialists send patients your way, so you know which professional relationships to nurture. Your booking page doubles as a lightweight website showcasing your services, fees and reviews, and the dashboard ties it all together, bookings, recalls, referrals, payer mix and BAS-ready financials in one place, so you always know exactly where the practice stands.