Family Portal
Keep families connected and informed about their loved one's care
Key takeaways
4- Families see daily care notes, photos, meds and appointments in real time
- Answers the questions that would otherwise be a phone call to the desk
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- Staff write notes once; the portal publishes them securely
- Per-resident privacy controls from full transparency to curated summaries
What it looks like
Inside Family Portal
Every resident's full profile
Care plan, medications, vitals, funding, family contacts: one secure page per resident.
About this app
Families trust you with their loved ones, the Family Portal helps you honour that trust with transparency. Give authorised family members a secure, branded portal where they can see daily care notes, photos, meal records, medication schedules, and upcoming appointments in real-time. Families can leave messages for carers, acknowledge care plan changes, and stay connected even when they can't visit in person. The portal automatically surfaces relevant updates based on each resident's care record, so families see what matters without carers doing extra work. Staff write notes once in their normal workflow and the portal publishes them securely. Configurable privacy controls let care managers decide exactly what's shared per resident, from full transparency to curated summaries.
How it works
- 1
Enable the Family Portal and invite family members via email for each resident
- 2
Carers write daily notes and upload photos as part of their normal workflow
- 3
Updates appear automatically in each family's secure portal, no extra data entry
- 4
Families log in to see updates, leave messages, and acknowledge care plan changes
Who it's for
- Residential aged care facilities wanting to improve family satisfaction scores
- Home care providers keeping families in the loop on visit outcomes
- Facilities preparing for Aged Care Quality Standards audits (Standard 2: Ongoing assessment and planning)
- Providers wanting to reduce the volume of phone enquiries from families
- Any aged care provider committed to person-centred, transparent care
Features included
- Secure family login with email invitation
- Real-time daily care notes & updates
- Photo sharing from carers to families
- Medication schedule visibility
- Appointment & activity calendar
- Two-way messaging between family and carer
- Care plan acknowledgement workflow
- Per-resident privacy controls
- Mobile-responsive design
- Branded portal with your logo
- Multi-language support
- Push notifications for new updates
Reviews
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Related apps
Often installed alongside Family Portal.
About OneBookPlus apps
How Family Portal fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Family Portal reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Family Portal is included free with every plan, so installation just enables the feature in your dashboard. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Family Portal and the OneBookPlus app marketplace.
How do I install Family Portal?
Open your OneBookPlus dashboard, go to App Marketplace, and click Install on Family Portal. It appears in your dashboard straight away, with no separate account to create and nothing to pay twice for.
What does Family Portal cost?
Yes, this app is included free with every OneBookPlus plan.
Will Family Portal work with the rest of my OneBookPlus setup?
Every app in the marketplace is built into the same platform, so Family Portal reads and writes the same contacts, invoices, bookings, and accounting data as the rest of OneBookPlus. No separate logins, no manual sync, no double-entry.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Family Portal is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
Read the founder bioReady to add Family Portal?
It's free, install it in one click and start using it today.
Last reviewed and updated: by Bishal Shrestha
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