Dietitian practice software that fills your diary

A dietitian or nutrition practice runs on a rhythm: clients book, you assess, you build a nutrition plan, you review and adjust, you invoice, and, for ongoing care, you bring them back for follow-ups until their goals are on track. OneBookPlus supports every stage of that rhythm, from the first online or telehealth booking through to the review prompt that keeps a client engaged rather than quietly dropping off their plan.

Booking and intake, in-clinic and telehealth

Clients find your practice through Google, your website, or a GP referral and book directly through your branded online booking page. They select from your defined appointment types, initial assessment, review consult, group program, and choose telehealth or in-clinic in real time. New clients complete a digital intake form capturing contact details, reason for referral, medical and dietary history, relevant blood-test markers, and fund or referrer details, and you can attach a food-diary template for them to complete beforehand. This appears in their record before the consult, so you arrive prepared rather than spending the first ten minutes on paperwork. For telehealth, the video join link goes out with the confirmation so the client knows exactly how to connect. The online booking feature overview covers how appointment types, buffers and availability are configured.

Notes, nutrition plans and food diaries

During each appointment you record structured clinical notes against the client's record, anthropometry, dietary history and food-diary review, biochemistry where relevant, goals, and the nutrition plan and self-management advice. Templates speed up documentation while keeping your notes thorough and consistent. For ongoing care, each review consult's notes link to the overarching plan with goals and review intervals, and if another clinician in your practice sees the client, they have full context from previous visits, no verbal handovers. Notes are timestamped and stored securely against each record, supporting your professional documentation obligations and sound health-record retention practice (generally at least 7 years for adults, longer for minors).

Reviews, packages and retention

The value of dietetics is in the follow-through, clients who return for their review consults are the ones who reach their goals, and they're also the backbone of a predictable practice. Set a review interval against each client, and when they're due, OneBookPlus sends an automated SMS and email prompt with a direct link to your booking page. Sell multi-session packages or structured programs and bill them cleanly, so a client commits to a block of care up front rather than deciding visit by visit. The retention view highlights clients who have slipped off their plan so you can follow up before they disengage, turning ad-hoc consults into managed, outcome-focused care.

Invoicing, Medicare CDM and private-health rebates

At the end of each appointment, OneBookPlus generates an invoice with your ABN and provider number. Dietetics consults supplied by a recognised professional are generally GST-free as recognised health services, while retail items you sell, meal-plan e-books, recipe packs, supplements, are GST-taxable, and OneBookPlus handles these mixed invoices correctly, line by line, so your BAS is right without manual sorting. Record each invoice against the correct payer, private fee, Medicare CDM/EPC care-plan session, private-health extras, DVA, NDIS, or an employee assistance program, so your revenue reporting breaks down by payer type. For clients on a GP Management Plan, the system tracks how many of their up-to-five funded allied-health sessions per calendar year remain. Medicare and private-health claim submission still run through your own Medicare/HICAPS facility or the client's fund; OneBookPlus keeps the booking, notes, invoicing and accounting record aligned with those claims so nothing falls through the cracks. The GST calculator works the 10% both ways if you are pricing a retail line, the glossary entry on GST-free versus input-taxed sales explains why the two are not interchangeable, and if NDIS work is growing on your list, our page for NDIS providers covers plan-managed and self-managed billing in more detail.

APD, nutritionist, and why the title on your invoice matters

Dietetics is the one allied-health field on this site where the regulatory picture confuses clients more than practitioners. Dietitians are not registered with AHPRA. The recognised credential is Accredited Practising Dietitian, self-regulated through Dietitians Australia, and it is what typically underpins eligibility to deliver Medicare Chronic Disease Management services and many private-health-fund extras. The title “nutritionist” is not legally protected in Australia, although voluntary credentials such as Registered Nutritionist exist. That distinction has practical consequences for your admin: which services a client can claim against, what your booking page can honestly say about your qualifications, and what has to appear on the invoice for a fund or Services Australia to accept it. OneBookPlus lets you carry your credential and provider number on both the booking page and every invoice, so the client is not left guessing what they can claim. This is general information rather than eligibility advice, so confirm your own position with Dietitians Australia, Services Australia and the relevant fund.

Packages, unearned revenue and what happens to unused sessions

Selling a block of consults up front is good for the client's follow-through and good for your cash flow, but it changes the shape of your books. Money taken for sessions you have not delivered is generally unearned revenue rather than income, and it stays that way until the session happens, which is why a strong month of package sales can flatter a profit figure you have not earned yet. Two decisions are worth making before you sell your first package, because no software will make them for you: whether unused sessions expire, and what you do when a client wants out halfway through. Put both in writing before the sale, and remember Australian Consumer Law still applies to how you handle refunds and expiry. In OneBookPlus you invoice the package, book the sessions against it, and see what has been drawn down. The cash flow forecast calculator is a plain way to see how prepaid income shifts your month, and the hourly rate calculator helps you price a block honestly rather than discounting by instinct. General information, not tax or legal advice.

Reputation and practice growth

Growing a dietetics practice comes down to keeping the clients you have engaged on their plan and attracting new ones, often via GP referrals and online search. OneBookPlus supports both. After an appointment, automatically request a Google review from satisfied clients, building the online reputation that wins the next person searching "dietitian near me." Referral source tracking shows which GPs and specialists send clients your way, so you know which professional relationships to nurture. Your booking page doubles as a lightweight website showcasing your services, telehealth options, fees and credentials, and the dashboard ties it all together, bookings, reviews, referrals, payer mix and BAS-ready financials in one place, so you always know exactly where the practice stands.