Customer Photo Upload
Customers send pre-job photos straight from their phone
Key takeaways
4- Text the customer a secure link to send job photos
- Photos land on the job before the tech leaves the depot
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- Image-only, size-capped, content-sniffed for safety
- Free, included with every plan
About this app
Half the wasted trips in trades come from "we'll know when we get there." Customer Photo Upload flips that, the operator texts the customer a tokenised /job-upload link, the customer takes a few photos of the leaking tap / fault light / collapsing ceiling, and the photos land on the job's photo gallery tagged "[Customer]" so the tech can review them while loading the van. Images only, checked on arrival so a renamed file cannot sneak through, up to 12 MB each and 10 per send. Same public token also unlocks the read-only photo gallery and the customer ETA tracker, one token, three surfaces.
How it works
- 1
Open the job and tap "Text customer" on the photo-upload row
- 2
Customer receives an SMS with the upload link
- 3
Customer takes photos with their phone camera and hits Send
- 4
Photos appear on the job's gallery tagged "[Customer]"
Who it's for
- Plumbers asking for leak photos before driving out
- Electricians sizing up a switchboard issue remotely
- Roofers requesting damage shots to bring the right materials
- Anyone tired of guess-and-pack quoting from a phone call alone
Features included
- Mobile-optimised camera capture flow
- 10 photos per submit, 12 MB per file
- Photos land on the job gallery, saved as before photos
- "[Customer]" caption prefix so operator gallery clearly tags source
- One-tap SMS the upload link from the share-link card
- Live ops dashboard surfaces last-24h customer uploads
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Related apps
Often installed alongside Customer Photo Upload.
About OneBookPlus apps
How Customer Photo Upload fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Customer Photo Upload reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Customer Photo Upload is included free with every plan, so installation just enables the feature in your dashboard. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Customer Photo Upload and the OneBookPlus app marketplace.
How do I install Customer Photo Upload?
Open your OneBookPlus dashboard, go to App Marketplace, and click Install on Customer Photo Upload. It appears in your dashboard straight away, with no separate account to create and nothing to pay twice for.
What does Customer Photo Upload cost?
Yes, this app is included free with every OneBookPlus plan.
Will Customer Photo Upload work with the rest of my OneBookPlus setup?
Every app in the marketplace is built into the same platform, so Customer Photo Upload reads and writes the same contacts, invoices, bookings, and accounting data as the rest of OneBookPlus. No separate logins, no manual sync, no double-entry.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Customer Photo Upload is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
Read the founder bioReady to add Customer Photo Upload?
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Last reviewed and updated: by Bishal Shrestha