Guest Experience Suite
Arrivals, pre-arrival completion, review requests and repeat-guest value on one screen
Key takeaways
4- Arrivals and pre-arrival completion for the week on one screen
- Review requests to recent departures, with the Google reviews that come back
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- Repeat guests ranked by what they have actually spent
- No smart locks, no OTA guest inbox and no automated review replies
About this app
The guest side of the property, on one screen instead of five. It shows the week's arrivals with the room, the channel and whether each guest has completed their pre-arrival check-in, so you can chase the ones who have not. It lists the guests who checked out in the last fortnight as review-request candidates, tracks the requests you have sent, and shows the Google reviews that came back. It ranks your repeat guests by what they have actually spent with you over the last year, so you know who to look after. Alongside it, the hotel inbox pulls the things that need a decision, extension requests, upsells, maintenance, forwarded messages, holds about to expire and failed instalments, into one list. Smart locks are not connected and no code is generated for a stay. There is no unified Booking.com, Airbnb or WhatsApp guest inbox, and nothing drafts or posts a review reply for you.
How it works
- 1
Open the guest screen and see the next seven days of arrivals with their pre-arrival status
- 2
Chase the guests who have not completed their pre-arrival check-in
- 3
Send a review request to the guests who checked out in the last fortnight
- 4
Watch the Google reviews that come back, and see which requests are still in flight
- 5
Work the hotel inbox, extension requests, upsells, maintenance, expiring holds, until it is clear
Who it's for
- Operators chasing the guests who never finished their pre-arrival form
- Properties who mean to ask for reviews and never get to it
- Managers who want the decisions of the day in one list, not five screens
- Anyone who cannot say which of their guests is worth the most
Features included
- Week's arrivals with room, channel and pre-arrival status
- Pre-arrival completion chased per guest
- Review requests to guests who just checked out
- Google reviews pulled back against your property
- Repeat guests ranked by what they have spent
- Hotel inbox for extensions, upsells, maintenance and expiring holds
14-day free trial included
Reviews
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Related apps
Often installed alongside Guest Experience Suite.
About OneBookPlus apps
How Guest Experience Suite fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Guest Experience Suite reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Guest Experience Suite appears as a single line on the same OneBookPlus invoice as your plan, so you don't end up reconciling separate vendor charges across three or four different SaaS subscriptions. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Guest Experience Suite and the OneBookPlus app marketplace.
Does it generate smart-lock codes for a stay?
No. No lock brand is connected and no access code is generated here. Keep issuing codes the way you do now.
Is there a single inbox for Booking.com, Airbnb and WhatsApp messages?
No. Guest messages from the OTAs stay in the OTA extranets. The hotel inbox in this app collects the operational items that need a decision on your side, not the guest message threads.
Does it write review replies for me?
No. It pulls your Google reviews back so you can see them, and it tracks the review requests you have sent. Writing the reply is yours.
What is the difference between this and the free Pre-arrival Check-in app?
Pre-arrival Check-in is the guest-facing form and it is free. This is the operator's side: who has done it, who has not, who to ask for a review, which guests are worth the most, and what needs a decision today.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Guest Experience Suite is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
Read the founder bioReady to add Guest Experience Suite?
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Reviewed by Bishal Shrestha