Pre-arrival Check-in
Guests fill in ETA, party and requests before they arrive
Key takeaways
4- Token-based check-in link per stay, no guest app or login
- Captures ETA, party size, special requests and terms acceptance
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- Front desk sees a green-check ready badge on the stay
- Free, and integrates with the Guest Experience Suite
About this app
Public token-based check-in link per stay. Guests open it from email or SMS, submit ETA + party + special requests + accept terms. You see it marked complete on the stay detail.
How it works
- 1
Each stay gets a unique token-based check-in link
- 2
The guest opens it from your confirmation email or SMS, no app, no login
- 3
They submit ETA, party size and special requests, and accept your terms
- 4
It lands on the stay detail with a green check so the front desk knows they're prepped
- 5
Always free, pair it with the Guest Experience Suite for the full guest-messaging stack
Who it's for
- Properties that want ETAs in advance to plan staffing and late arrivals
- Self-check-in hosts who need terms accepted before handing over an access code
- Operators collecting special requests up front instead of at the desk
- Anyone wanting a frictionless mobile check-in with zero guest friction
Features included
- Public token URL per stay
- ETA + party + special requests
- Terms acceptance recorded
- Mobile-first design
- Email link button on stay detail
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Related apps
Often installed alongside Pre-arrival Check-in.
About OneBookPlus apps
How Pre-arrival Check-in fits into the rest of OneBookPlus
Most OneBookPlus apps are not external integrations wired up between separate products. They are native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Pre-arrival Check-in reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Pre-arrival Check-in is included free with every plan, so installation just enables the feature in your dashboard. Cancellation is one click and never reaches into your data. Uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Pre-arrival Check-in and the OneBookPlus app marketplace.
How do I install Pre-arrival Check-in?
Open your OneBookPlus dashboard, go to App Marketplace, and click Install on Pre-arrival Check-in. It appears in your dashboard straight away, with no separate account to create and nothing to pay twice for.
What does Pre-arrival Check-in cost?
Yes, this app is included free with every OneBookPlus plan.
Will Pre-arrival Check-in work with the rest of my OneBookPlus setup?
Every app in the marketplace is built into the same platform, so Pre-arrival Check-in reads and writes the same contacts, invoices, bookings, and accounting data as the rest of OneBookPlus. No separate logins, no manual sync, no double-entry.
Every app in the marketplace
These answers are the same whichever app you install.
- Can I cancel anytime?
- Yes. There are no lock-in contracts on any OneBookPlus app. Uninstall from your dashboard at any time and billing stops at the end of the current period.
- Is my data secure?
- Yes. Encrypted in transit (TLS) and at rest (AES-256), with each business's data isolated at the database layer, hosted in Australia in line with the Privacy Act 1988. We never sell or share your business data with third parties, and the full practices are documented on the OneBookPlus security page at onebookplus.com.au/security.
- Is OneBookPlus built for Australian businesses?
- Yes. OneBookPlus is Australian-owned, built in Melbourne, with GST, ABN validation and ATO-ready BAS reporting as the foundation, not an afterthought.
Australian Owned
Built in Melbourne, AU
GST Compliant
ATO-ready from day one
Encrypted & Isolated
TLS in transit, AES-256 at rest, tenant isolation at the database layer, read the security page
Free Plan Available
No credit card needed
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal spent a decade running digital projects for Australian small businesses before founding OneBookPlus. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Pre-arrival Check-in is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing, so installing apps adds capability without adding logins.
Read the founder bioReady to add Pre-arrival Check-in?
It's free, install it in one click and start using it today.
Reviewed by Bishal Shrestha